Privacy policy Louise February 6, 2020

Who we are

Doula Next Door, found at


What type of information we collect & how we collect it

Voluntarily supplied information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have sent a message through the contact form.
  • You have made a booking through the booking system.
  • You have purchased a voucher.

Doula Next Door currently collects and processes the following voluntarily supplied information:

  • When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address and phone number
  • You provide your name and your email and possibly the person’s name and email who you are buying the voucher for. 
  • You provide your email and/or phone number when filling out the contact form. 

Automatically tracked information

While you visit our site, we’ll track:

  • Location, IP address and browser type: we’ll use this for purposes like tracking analytics.

What we do with the information we have

We only collect and use the personal data for the sole purpose it was intended for.
  • When purchasing a voucher, we collect personal data such as name, email address. We’ll use this information for purposes, such as, to:  Send you your voucher.
  • When filling out the contact form, personal data is collected to get in touch with you.
  • When purchasing a service, information is used to send you notifications of your upcoming appointments.
We do not share any information received from our users with any other organisations or individuals except for secure third parties who help us provide our orders and store services to you. These providers are listed below

1. Stripe

We also accept payments through Strip. Information required to process or support the payment, such as the purchase total and your billing information will be sent securely to Stripe.

Please see Stripe Privacy Policy for more details.

2. Gift up

We use the company Gift up to provide you with your gift voucher. Information required to complete this process includes value of gift card, name, email.

Please see Gift Up Privacy Policy for more details.

3. Amelia

We use the company Amelia to to process all your bookings. Information required to complete this process includes name, email address, telephone number.

Please see Amelia Privacy Policy for more details

3. Google Forms

We use the company Google to to collect information about you and your pregnancy to better tailor our services to your needs. Information required to complete this process includes name, estimated due date of your baby and other details about your pregnancy

Please see Google’s Privacy Policy for more details


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information is Consent.

By filling providing your personal details during a purchase, you are consenting for us to process your personal data for the sole purpose of processing and delivering your order. You are not consenting for your details to be used for any other purpose, or shared with another individual or organisation. You are able to remove your consent at any time. You can do this by contacting

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us at if you wish to make a request.